Habits of a Highly Successful Hotel Brand Trainer
What are some of the key habits of a highly successful hotel brand trainer? João Marcelo Rocco, who is the Director, Service Culture for Starwood Hotels & Resorts in Europe, Africa & the Middle...
View ArticleBuilding world class hotel brands – The importance of Service Culture
Brands play a big role in our decision making and identification process. But just what IS a brand? Wikipedia clinically defines a Brand as “…a collection of images and ideas representing an economic...
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